PRODUCT DESCRIPTION New COPIC Twin Marker 12 Warm l Grey Set Graphic Art Markers SPECIFICATION Copic Twin Marker 12 Neutral Grey : N6, N7, N8, N9, N10, 110, N0, N1, N2, N3, N4, N5 DESCRIPTION The Classic marker is the original line of high quality illustrating tools used for decades by professionals around the world. Packaged in a clear plastic case, a sketch set is the ideal way to begin or add to a marker collection Refillable markers and replaceable nibs; compatible with copic air brush system Alcohol-based ink is pemranent and non-toxic; dries acid free CONTENTS BODY EBAY SELLER POLICY SHIPPING COUNTRY EXPEDITED SHIPPING STANDARD SHIPPING Asia Countries 3~5 Business Day 7~15 Business Day United State / Canada 3~7 Business Day 10~21 Business Day Australia / New Zealand 3~7 Business Day 15~21 Business Day Western Europe 3~10 Business Day 10~25 Business Day India / Qatar / Saudi Arabia 5~14 Business Day 15~25 Business Day Eastern Europe 5~15 Business Day 15~25 Business Day Russia / Kazakhstan / Ukraine 5~15 Business Day 25~40 Business Day Africa 7~20 Business Day 25~45 Business Day Brazil / Argentina / Chile / South America 7~20 Business Day 15~25 Business Day * Depending on many factors it may take more. The shipping time and rate vary on destination country. Shipping may take longer than usual due to the customs of your country. Express shipping is available with additional charge. It usually takes 5 to 7 days to delivery and offers a tracking number. Your shipping address on ebay account must be updated. Shipping out to wrong address due to outdated address on your ebay account is customers’ responsibility. Notify us with updated information before we ship out the item. * Depending on delivery area, we may request extra shipping fee, it must be paid when requesting. ※ Advertising expressions THAT are included on THIS image/PAGE and the characteristic of the product, can differ from the SHIPPED product. Exteriors and specifications of the product can be changed for an improvement without any prior notice. ※ All image shots can be different from the real product, and there may be A differences in color RENDERING , the monitor resolution, monitor brightness, and computer specifications. ※ For return : If you return the item without any agreement with us, THE return shipping cost CANNOT be reimbursed even if UNIT IS FOUND DEFECTIVE/FAULTY, DAMMAGED, OR FOR ANY OTHER REASON FOR RETURN DECIDED BY THE BUYER. CUSTOMS & DUTIES With FedEx, EMS and DHL shipping, declaring lower value is not possible. According to FedEx and EMS, DHL shipping policy. Only the actual price must be declared. Therefore, even if you ask us for declaring lower value, if the product is being shipped out via FedEx and EMS, DHL we can’t declare lower value, and custom taxes will be levied on buyer’s side. Please be aware of this notification. We are not responsible any applicable customs charge, taxes and duties. These fees are not included in the item price or shipping cost. Such fees are to be paid by the buyer. Please check with your country’s custom office to determine what these additional cost will be prior to bidding or purchase. RETURN All returns should be previously discussed and agreed upon with us. We offer an Exchange or a Repair for a FAULTY/DAMAGED ITEM when contacted within 14 days from the received date (We may ask you to provide us pictures or video of the faulty item, for technician to determine the fault of the product.) When changing of buyer’s mind, the restocking fee 20% and the round shipping fee are on the buyer’s side. Returning items for a refund must be unopened and in new condition, in their original boxes including all components and the packing material. If you refuse to receive the parcel due to customs import tax, the round shipping cost will be charged on buyer’s side. Same rules will be applied for unclamed returned items. By buying our item, you agree to all terms and conditions mentioned above. Please contact us if you have any problems. We will do our best for your satisfaction WARRANTY Most of our products have one-year-long warranty except for misuse or improper installation of the buyer. Shipping cost will be charged on buyer’s side. Please contact us if you’d like to know full warranty details. FEEDBACK CONTACT We try our best to put customers’ satisfaction as first priority. If you are dissatisfied for any reason or have questions, please feel free to contact us at any time. Most of the time we find the resolution that satisfies customers needs. Please don’t be so quick to leave negative/neutral feedbacks. We really appreciate your business with us. Note that we are out of our office on the weekends, but we will get back to you as soon as we can.